Training courses, seminars

Methods for developing positive parenting skills (SD202500556) / face-to-face training

The aim of the programme is to provide social services staff with the knowledge and practical skills to help develop parents’ ability to apply the principles of positive parenting, strengthen their bond with their children, resolve conflicts constructively and create a safe emotional environment within the family.
Duration of the training: 8 academic hours.

The theoretical knowledge gained and skills developed during the training will be useful in practical work.
Staff who have completed the training under this programme will:

• Will understand the principles of positive parenting.
• Apply methods of constructive communication with children.
• Apply methods to strengthen parents’ ability to help their children regulate their emotions.
• Be able to apply conflict management and boundary-setting techniques.
• Will be able to help parents recognise and manage their own emotions during the parenting process.
• Will know how to encourage the development of long-term positive relationships within the family.

Programme syllabus:

Critical Conversations and Confrontations in Social Work (SD202500558) / distance learning

The aim of the programme is to provide social services professionals with the knowledge and practical skills required to conduct critical conversations constructively, manage confrontation effectively, manage conflicts and build trust-based relationships with clients.
The duration of the training is 8 academic hours.

The theoretical knowledge gained and skills developed during the training will be useful in practical work. Self-awareness and an understanding of others will enable smoother and higher-quality communication, help prepare for critical conversations, resolve conflicts more effectively, build relationships with clients, improve the employee’s state of mind and job satisfaction, and reduce the risk of burnout.
Employees who have completed the training under this programme will:

• Be familiar with the stages and principles of critical conversations.
• Will learn methods of handling confrontation in the practical context of social services.
• Will apply methods for managing and preventing conflicts.
• Be able to build relationships and strengthen mutual trust.

Programme training plan:

Teamwork: how to enable working together (SD202500612) / blended learning

The aim of the programme is to develop participants’ ability to apply the professional principles of psychological safety, empowerment and collective effectiveness in team-based activities, and to develop the general (cooperation, communication, reflection, conflict management) competencies essential for the effective delivery of social services.
Duration of the training: 8 academic hours.

The theoretical knowledge gained and the improved skills in teamwork acquired during the training will be useful in practical work. Self-awareness and an understanding of others will enable smoother and higher-quality communication and collaboration amongst colleagues, as well as the provision of services to clients; this will lead to improved staff well-being and job satisfaction, and reduce the risk of burnout.
After the training, participants will be able to:

• Assess their role within the team and recognise how their strengths contribute to the overall result.
• Use active listening, constructive feedback and conflict resolution techniques to make team collaboration more effective.
• Strengthen psychological safety within the team and apply practical methods that foster acceptance of mistakes and the open expression of opinions.
• Promote collective effectiveness and participation in the decision-making process.

Programme curriculum:

Psychological Preparedness and Teamwork for Social Service Professionals (SD202500623) / blended learning

The aim of the programme is to strengthen the psychological preparedness of social service professionals by developing their ability to manage emotional stress, communicate safely in complex situations and collaborate effectively within a team.
Duration of the training: 8 academic hours.

The theoretical knowledge gained and the improved teamwork skills developed during the training will be useful in practical work. Self-awareness and an understanding of others will enable smoother and higher-quality communication and collaboration within the team, provide services to clients, lead to improved staff well-being and job satisfaction, and reduce the risk of burnout.
Following the training, participants will be able to:

• explain the importance of psychological preparedness and person-centred service delivery in the work of a specialist;
• recognise the signs of their own emotional overload, apply self-regulation techniques and clearly set professional boundaries;
• assess the possible causes of challenging behaviour and apply basic methods of respectful communication and verbal de-escalation;
• convey information in a structured manner, express professional concerns and participate constructively in team decision-making.

Programme syllabus: